[{"data":1,"prerenderedAt":177},["ShallowReactive",2],{"sanity-rp4AtqHJpg":3},{"_type":4,"metadata":5,"sections":12},"page.legal",{"description":6,"image":7,"keywords":8,"sitedescription":6,"sitename":9,"slug":10,"title":11},"Descripción de Floema","https://cdn.sanity.io/images/535lnz3g/production/60e91996ce1c09397ccbdf38e113d1a1218f1897-10000x5250.jpg","Management system policy, floema","Site Floema","management-system-policy","Management System Policy",[13,17],{"_type":14,"_updatedAt":15,"subtitle":16,"title":11},"header",null,"Revision No. 00 of 01 June 2026",{"_type":18,"content":19,"leftTitle":15,"type":4},"content",[20,149],{"_key":21,"_type":22,"textBlock":23},"ba27e3fe47a3","items",[24,35,43,51,61,69,77,85,93,101,109,117,125,133,141],{"_key":25,"_type":26,"children":27,"markDefs":33,"style":34},"e575d871f20b","block",[28],{"_key":29,"_type":30,"marks":31,"text":32},"28cf00c2e5d8","span",[],"At Floema, we believe that every product we design must go beyond its primary function. We develop solutions with deep respect for landscape integration, heritage enhancement, and cultural identity, combining sustainability and the circular economy with maximum robustness and durability.",[],"normal",{"_key":36,"_type":26,"children":37,"markDefs":42,"style":34},"5a457834d9ab",[38],{"_key":39,"_type":30,"marks":40,"text":41},"8e626e4fffdf",[],"With these purposes in mind, we define the scope of our business: design and development, production, marketing, and installation of signage, urban furniture, and visitor structures.",[],{"_key":44,"_type":26,"children":45,"markDefs":50,"style":34},"3fa2a072c5f3",[46],{"_key":47,"_type":30,"marks":48,"text":49},"06fc542fe838",[],"We commit to:",[],{"_key":52,"_type":26,"children":53,"level":58,"listItem":59,"markDefs":60,"style":34},"a8f1709a9a81",[54],{"_key":55,"_type":30,"marks":56,"text":57},"a98c6e66956f",[],"understand the needs and expectations of customers and other relevant interested parties, turning them into suitable, reliable, and distinctive solutions;",1,"bullet",[],{"_key":62,"_type":26,"children":63,"level":58,"listItem":59,"markDefs":68,"style":34},"500d36cbaf6c",[64],{"_key":65,"_type":30,"marks":66,"text":67},"6dd7626e6d4a",[],"meet the applicable requirements for products, services, and activities, including customer, legal, regulatory, and other requirements that may apply;",[],{"_key":70,"_type":26,"children":71,"level":58,"listItem":59,"markDefs":76,"style":34},"1c406c09087d",[72],{"_key":73,"_type":30,"marks":74,"text":75},"b707c735e3d4",[],"promote excellence at every stage, ensuring strict control, consistency, and technical suitability from design and production through to final installation;",[],{"_key":78,"_type":26,"children":79,"level":58,"listItem":59,"markDefs":84,"style":34},"73771d8503fa",[80],{"_key":81,"_type":30,"marks":82,"text":83},"63be588f04d0",[],"define, monitor, and review the management system objectives, in line with our strategic direction;",[],{"_key":86,"_type":26,"children":87,"level":58,"listItem":59,"markDefs":92,"style":34},"aa654e74cd28",[88],{"_key":89,"_type":30,"marks":90,"text":91},"4511e8223968",[],"apply risk-based thinking and evidence-based decision-making, ensuring the resilience and effectiveness of the management system;",[],{"_key":94,"_type":26,"children":95,"level":58,"listItem":59,"markDefs":100,"style":34},"f57e32fc728a",[96],{"_key":97,"_type":30,"marks":98,"text":99},"7577bab2e9e7",[],"encourage people’s development, strengthening their skills, initiative, and an internal culture based on commitment, responsibility, and continuous improvement;",[],{"_key":102,"_type":26,"children":103,"level":58,"listItem":59,"markDefs":108,"style":34},"71ca2cc74e65",[104],{"_key":105,"_type":30,"marks":106,"text":107},"34dd05242f31",[],"promote people’s engagement with global goals and participation in the growth strategy;",[],{"_key":110,"_type":26,"children":111,"level":58,"listItem":59,"markDefs":116,"style":34},"53dc4aab96a9",[112],{"_key":113,"_type":30,"marks":114,"text":115},"b2bc5f671b04",[],"promote the responsible use of resources, reduce waste, minimise energy consumption, and value the efficient use of raw materials in our processes;",[],{"_key":118,"_type":26,"children":119,"level":58,"listItem":59,"markDefs":124,"style":34},"f9a46a4ac44d",[120],{"_key":121,"_type":30,"marks":122,"text":123},"40df11c9c6b0",[],"strengthen relationships of trust and partnership with clients, suppliers, and other partners, valuing strategic cooperation and the creation of lasting value;",[],{"_key":126,"_type":26,"children":127,"level":58,"listItem":59,"markDefs":132,"style":34},"5f0530e3356d",[128],{"_key":129,"_type":30,"marks":130,"text":131},"48849156277e",[],"monitor customer satisfaction, ensuring agile and effective handling of all complaints and interactions, using the information collected as a driver for learning and improvement;",[],{"_key":134,"_type":26,"children":135,"level":58,"listItem":59,"markDefs":140,"style":34},"8b210f6d2594",[136],{"_key":137,"_type":30,"marks":138,"text":139},"ca93c2704315",[],"continuously improve the effectiveness of the management system, optimising processes to enhance our overall performance.",[],{"_key":142,"_type":26,"children":143,"markDefs":148,"style":34},"45515d242b68",[144],{"_key":145,"_type":30,"marks":146,"text":147},"077f85a0c2cf",[],"The Management of Floema, Lda ensures the resources needed to implement this policy and undertakes to communicate it, promote it, and review it, so that it remains active, understood, and applied throughout our entire structure.",[],{"_key":150,"_type":22,"textBlock":151},"069e35988d3fa984ebf564bcf8a51720",[152,161,169],{"_key":153,"_type":26,"children":154,"markDefs":159,"style":160},"43137dbbadde",[155],{"_key":156,"_type":30,"marks":157,"text":158},"bf803a16c963",[],"Contacts",[],"h3",{"_key":162,"_type":26,"children":163,"markDefs":168,"style":34},"4e2e6bfcc269",[164],{"_key":165,"_type":30,"marks":166,"text":167},"31a49f89fa24",[],"For any questions, you can contact us at:",[],{"_key":170,"_type":26,"children":171,"markDefs":176,"style":34},"24068e11f2e7",[172],{"_key":173,"_type":30,"marks":174,"text":175},"6d616c6dbde8",[],"Email: marketing@floema.pt",[],1784815309644]