01.
Identification of the data controller
The data controller responsible for processing personal data is:
Floema, Lda.
Terras Velhas, s/n, Alcabideque
3150-211 Condeixa-a-Velha, Portugal
Email: info@floema.pt
Telephone: +351 239 561 392
VAT PT508227283
02.
Personal data collected
Floema may collect the following personal data, depending on the user's interaction:
- Name
- Email address
- Phone number
- Billing and payment details (where applicable)
- Browsing data (IP address, device type, browser, pages visited)
- Other data provided voluntarily through forms, enquiries or subscriptions
03.
Purposes of processing
The personal data collected is processed for the following purposes:
- Delivery and management of Floema services
- Order and payment processing
- User communication (responding to requests, customer support)
- Sending informational or promotional communications (when authorised)
- Compliance with legal obligations
- Improving the user experience and site functionality
04.
Legal basis
The processing of personal data is based on:
- Consent of the data subject
- Performance of a contract or pre-contractual measures
- Compliance with legal obligations
- Floema’s legitimate interest, where applicable
05.
Data retention
Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, or for the period required by law. After this period, the data will be securely deleted or anonymised.
06.
Sharing data with third parties
Floema may share personal data with third parties only when necessary, namely:
- Service providers (e.g. web hosting, payments, accounting)
- Legal authorities, when required by law
All third parties comply with applicable data protection regulations.
07.
International data transfers
If data is transferred outside the European Economic Area, Floema will ensure that appropriate safeguards are in place in accordance with the GDPR. All third parties comply with applicable data protection standards.
08.
Data subject rights
Under the law, the user has the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request the deletion of data (“right to be forgotten”)
- Restrict or object to the processing of data
- Data portability
- Withdraw consent at any time
To exercise their rights, users should contact Floema by email at marketing@floema.pt.
09.
Data security
Floema implements appropriate technical and organisational measures to protect personal data against loss, unauthorised access, alteration, or improper disclosure.
10.
Cookie Policy
Floema uses cookies to:
- Ensure the website functions correctly
- Improving the user experience
- Analyse website traffic and usage
- Remember user preferences
- Support marketing and communication activities (where applicable)
Types of cookies used
Strictly necessary cookies
Essential for the website to function and to enable navigation and use of its features. Without these cookies, the site may not function correctly.
Performance and analytics cookies
These cookies collect information about how visitors use the website (e.g. pages visited and browsing time), helping to improve how it works.
Example: Google Analytics or similar tools.
Functionality cookies
They remember the user's choices, such as language or region, providing a more personalised experience.
Marketing cookies
Used to display relevant content or advertisements to the user and measure campaign effectiveness. These cookies are only used with explicit consent.
Third-party cookies
Floema may use third-party cookies for statistical, analytical, or marketing purposes. These cookies are managed by external entities and are subject to their respective privacy policies.
Consent
When accessing the Floema website, users will see a cookie notice that allows them to:
- Accept all cookies
- Reject non-essential cookies
- Customise your preferences
The user may change or withdraw their consent at any time.
Cookie management
Users can configure their browser to accept, reject, or delete cookies. However, disabling cookies may affect how some website features work.
Useful links for managing cookies in the most common browsers:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge
Cookie retention period
Cookies may be:
- Session cookies: deleted when the browser is closed
- Persistent cookies: stored for a defined period or until deleted by the user
Changes to the Cookie Policy
Floema reserves the right to update this Cookie Policy at any time. Changes will be published on the website and will take effect from the date of publication.
Contacts
For any questions regarding the use of cookies, users may contact Floema via:
Email: marketing@floema.pt
11.
Changes to the Privacy Policy
Floema reserves the right to update this Privacy Policy at any time. Any changes will be published on the website and will take effect on the date of publication.
12.
Contacts
For any questions regarding this Privacy Policy or the processing of your personal data, you can contact us at:
Email: marketing@floema.pt